Misleading clients

Where do I even start,problems from day 1 when I joined Virgin (incorrect deduction dates and data captured incorrectly).I enquired about a transfer to the Somerset branch shortly after joining Stellenbosch. When I enquired the consultant said there were no transfer fees because it is my first transfer. When I came back the next week to confirm the transfer,I got told there was in fact a transfer fee. I was not happy with it but I let it slide. Last week I paid for a booster pack. The trainer that got \sold"to me never contacted me as promised by the consultant. When I informed the manager he sorted it out quickly and session got booked. But what happend next is completely unacceptable. I saw my premium increased from R420 to R495. When I enquired I got told it is due to different clubs have different prices. The consultant NEVER told me that there will be a price difference in premium!! How on earth can you not inform a client about a price change"