misleading and false information by consultants

i joined in September2022 and was told that there is a promo and i will get November and December free if i go to the club atleast 4 time in September.for the month of October they tried to debit my account was unsuccessful so they called me and the person who was helping me said i should pay so that i don't miss out on the November-december promo.i paid immidiately while i was with him over the phone.beginning of November they try to debit my account but was unsuccessful because i was not expecting to be debited because of the promo.they then called me saying my membership is in arrears.a lady called Sam called me in the 9th november,i explained what had happened and she promised to track the person who mislead me and solve this for me before end of business day.she never came back to me.now I cant access the club because they say im in arrears.whoever that mislead me and gave me false information must me tracked down and delt with and Im still expecting to get the 2 months free.