misleading adverti*****t and *********** sales consultant

I must say I am extremely disappointed in the service from Virgin Active, I signed up last year June, even switched my lifecover over to Discovery so that I can get the Vitality. But, the sales person at the gym never told me I need to pay an additional cost last year, so every month the total amount has been coming off and now I’m told if I want the vitality activated and switch from a public membership to a vitality one I need to pay R610 and a new contract and the discount I’ve never received over the past 11 months falls away. It sounds like a ******* to me and the sales person just wanted commission for him and his buddy at Discovery. In saying that, you can keep your 5% discount I will not renew my contract. No one is taking accountability and the fact that I inconvenienced myself with changing life covers just to get Vitality and never seeing the benefit of it is ridiculous.