CL
Chreshenda L

1 reviews | Active since Jun 2016

28 Jun 2016, 19:15

Mislead into taking contract !!!

<p>i was a virgin active member about a year back on vitality and cancelled because I did not attend as often as I liked bas i have an infant I was paying Aproximatly R90 , spoke to one of your sales consultants who advised that there was a promotion to join the club for R100 and my mothly premium would 75% off as before because I am on vitality and I thought to myself just my luck as I want get rid of the baby fat and no wait there is more I can start going to the gym imediatly , she would give me a normal card and I should go to the gym to get the vitality card , I called in today and queried the charge on my statement and was advised that I am not registered on vitality and I have to pay over R1500 to switch over .. I nearly ****ed my pants, because this was not the agreement so what I signed for and what was discussed is two different things , the consultant advised that the sales person will call back guess what no call.... I am deeply disappointed and want to you to cancel the contract and refund what I have paid as I am utterly disgusted by this matter I have two kids and no room for extra games there are other gym's that I can join , but rest assured i will not recommend anyone in my circle to join Virgin active.</p>

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Replies (2)
Virgin Active South Africa
Virgin Active South Africa's reply29 Jun 2016, 11:17
Official

I have tried to touch base with you via your mobile phone but to no avail. Please look out for my email offering further assistance. Kind regards, Robyn

CL
Chreshenda L's update06 Jul 2016, 09:04
Reviewer Update

I received a call from a consultant from your company i must say very unhelpful none apologetic who simply called me just to says we have seen your post on Hello peter , when I tried to explain he interrupted me by saying that he has seen everything and what do I want to do , no apology no nothing he sounded like I stole something from him or I owe him money .. like so what ? , JUST CANCEL THE CONTRACT AND PAY ME MY MONEY !!! and to give you a few points on customer service YOU - listen - acknowledge - give feedback and start with an apology and then handle ,I want my money refunded as discussed as he said a manager will call me to confirm but still today no call received