1 reviews | Active since Jun 2016
Mislead into taking contract !!!
<p>i was a virgin active member about a year back on vitality and cancelled because I did not attend as often as I liked bas i have an infant I was paying Aproximatly R90 , spoke to one of your sales consultants who advised that there was a promotion to join the club for R100 and my mothly premium would 75% off as before because I am on vitality and I thought to myself just my luck as I want get rid of the baby fat and no wait there is more I can start going to the gym imediatly , she would give me a normal card and I should go to the gym to get the vitality card , I called in today and queried the charge on my statement and was advised that I am not registered on vitality and I have to pay over R1500 to switch over .. I nearly ****ed my pants, because this was not the agreement so what I signed for and what was discussed is two different things , the consultant advised that the sales person will call back guess what no call.... I am deeply disappointed and want to you to cancel the contract and refund what I have paid as I am utterly disgusted by this matter I have two kids and no room for extra games there are other gym's that I can join , but rest assured i will not recommend anyone in my circle to join Virgin active.</p>
I have tried to touch base with you via your mobile phone but to no avail. Please look out for my email offering further assistance. Kind regards, Robyn
I have tried to touch base with you via your mobile phone but to no avail. Please look out for my email offering further assistance. Kind regards, Robyn
I received a call from a consultant from your company i must say very unhelpful none apologetic who simply called me just to says we have seen your post on Hello peter , when I tried to explain he interrupted me by saying that he has seen everything and what do I want to do , no apology no nothing he sounded like I stole something from him or I owe him money .. like so what ? , JUST CANCEL THE CONTRACT AND PAY ME MY MONEY !!! and to give you a few points on customer service YOU - listen - acknowledge - give feedback and start with an apology and then handle ,I want my money refunded as discussed as he said a manager will call me to confirm but still today no call received
I received a call from a consultant from your company i must say very unhelpful none apologetic who simply called me just to says we have seen your post on Hello peter , when I tried to explain he interrupted me by saying that he has seen everything and what do I want to do , no apology no nothing he sounded like I stole something from him or I owe him money .. like so what ? , JUST CANCEL THE CONTRACT AND PAY ME MY MONEY !!! and to give you a few points on customer service YOU - listen - acknowledge - give feedback and start with an apology and then handle ,I want my money refunded as discussed as he said a manager will call me to confirm but still today no call received
