MC
Mandisa C

1 reviews | Active since Oct 2015

12 Oct 2015, 21:29

mislead and cheated

I was at work on the 25th of September where 2 virgin active consultants offered me a membership to get a voucher i told i wanted to join when i can get a bag he **** and said there are no more specials for bags for the rest of this year but he **** cause currently virgin active is running a promotion of a bag <br> i phoned this guy he said he would bring the bag for me but he still hasnt and his not taking my calls.<br> he put me on the wrong billing run i now owe the gym and my bank account is on a minus of -R319<br> im very upset and dissapointed to know that virgin active hires dishonest people as thier staff and train people to cheat us for our money just to get sales i want everybody to know how much of lies these consultants tell just for us to join thier gym im disappointed and its unacceptable to treat customers like this i wana cancel thier membership<br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply13 Oct 2015, 14:49
Official
Hello mandzi,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the level of service received.

As discussed, I have escalated your concerns to the Club General Manager, Craig, and you will be contacted accordingly.

Kindest regards
Robyn