JJ
Jermain J
1 reviews | Active since May 2014
03 Jul 2015, 11:12
Misinformed about the billing
I signed up for gym membership on the 08/06/2015 on the day I spoke to Shepherd and he informed me that I should pay R150.00 for the month of June and that the next fee would be debited on the 28/07/2015, I was debited on the 28/06/2015. When I enquired I was told by Shepherd that there was a miscommunication and that he would reimburse me and he would send an e-mail confirming this when I spoke to him on the 30/06/2015. I have not heard from him and would like to cancel the membership and want the R395.00 refunded, since the management is deceptive and apathetic
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Replies (1)0
Replies (1)Virgin Active South Africa's replyOfficial
03 Jul 2015, 13:26Hello JermainJ,
Thank you for taking my call today.
Please accept our sincere apologies for the level of service received.
I have addressed your concern the management team at Germiston and it will be addressed internally.
Kind regards
Robyn
Thank you for taking my call today.
Please accept our sincere apologies for the level of service received.
I have addressed your concern the management team at Germiston and it will be addressed internally.
Kind regards
Robyn
Virgin Active South Africa's reply03 Jul 2015, 13:26
Official
Hello JermainJ,
Thank you for taking my call today.
Please accept our sincere apologies for the level of service received.
I have addressed your concern the management team at Germiston and it will be addressed internally.
Kind regards
Robyn
Thank you for taking my call today.
Please accept our sincere apologies for the level of service received.
I have addressed your concern the management team at Germiston and it will be addressed internally.
Kind regards
Robyn
