Misinformation regarding Virgin cancellation process

<p>I called through to cancel my Virgin membership on the 4th of July, but was still charged R1175 on the first of August. Prior to this cancellation, I also called through to cancel my Vitality membership ( a course of action which I was informed was the best in terms of the whole cancellation process - by the person I first spoke to at Virgin). The instruction was, first cancel Vitality, then Virgin. It was clear and simple.</p> <p>On calling Virgin today to query this amount, I was told that it takes Virgin 20 days to action cancellation and, because Vitality's period for canceling is quicker than Virgin, I was now charged gym rates at R1175 per month - much higher than the R387.50 I used to pay for my monthly membership with Vitality.</p> <p>The Virgin employee who assisted me with my query today, said that I should check whether I received an email confirming cancellation from Virgin. I never did.</p> <p>I feel it was misinformation from the start, to ask me to first cancel Vitality, which actioned quicker. Because it takes Virgin longer (for some or other reason) to cancel their side, I am now charged a full membership price this month!</p> <p>This is unacceptable.</p> <p> </p> <p> </p>