Misinformation Provided

During the month of February I was approach to take up a Virgin Active contract in collaboration with Discovery Vitality as my medical scheme was now administered by Discovery. The sales Consultant, Mathew Mabingo explained during the sales call that I do not need to pay activation fee. I signed a contract where he clearly scratched out that the activation fee is not payable. Based on Mathew;s recommendation I took up vitatlity to get the R142.00 per month gym contract deal. Now i sit with a vitality membership i pay for but no gym contract even thought he contract I signed say I do not need to pay activation. I requested the call recordings where Mathew clearly stated I do not have to pay. I mailed three times asking for some resolution or intent from Virgin Active to compensate me for this and I am not getting an appropriate response. I logged a complained last week with Sheryl from the Complaints department. No response. I have all the communication and documents regarding this. I will be logging a complain with the Ombudsman as a next step as my concern has not been addressed they keep on offering different options that does not compare to what they offered me initialy