MISINFORMATION OR LACK THERE OF

Hi I AM UTTERLY DISGUSTED AT VIRGIN ACTIVE BEACON BAY. I JOINED LAST MONTH ON THE 08TH OF SEPTEMBER AND WAS ASSISTED BY RYAN. UNDER THE IMPRESSION THAT I WOULD GET A BAG BUT NOTHING. A WEEK OR SO LATER I WENT IN FOR AN ORIENTATION AND WHEN I ASKED HIM ABOUT THE BAG HE SAID I JOINED A BIT TOO EARLY....WTH!! WHAT DOES THAT EVEN MEAN? APPARENTLY, ACCORDING TO HIM THE PROMOTION ONLY STARTED ON THE 15TH, OF THE SAID MONTH. NOW, MY THING IS HOW DID HE FAIL TO TELL ME ABOUT THE PROMOTION WHEN I JOINED??TO HIM AND VIRGIN ACTIVE I'M JUST A NUMBER, HE JUST WANTED TO SIGN ME UP AND GET HIS COMMISSION OR WHATEVER IT IS THAT THEY EARN/GET EHEN THEY SIGN PEOPLE UP. THIS IS REALLY DISAPPOINTING ESPECIALLY CONSIDERING THE FACT THAT I COULD HAVE GONE TO ANY GYM FOR CHEAPER AND PROBABLY GET BETTER SERVICE. I PAY A LOT OF MONEY FOR ME TO GET SUCH TREATMENT, I EVEN BOUGHT THAT BOOSTER WHAT WHAT WITH A PERSONAL TRAINER AND EVEN GOT MY CHILD ON THE V CLUB. I NEED TO GET MY MONEYS WORTH, PLEASE. I WANT MY BAG.