Misinformation

I signed up in april last year and was told my son would be free for a year and my daughter will be free until age 16 as long as i am on vitality.I started getting billed for both my kids as of January this year.I spoke to Devon the club manager and Nick from sales and was advised that they will look into it after viewing the contracts.I recieved a call frim Nick who advised he will give 4 months free for both kids as vitality rejected their membership when i signed up.I checkec with vitality and it shows my kids are members.I contacted Nick and informed him that i am not happy with the resolution and told him that i want what i signed up for and i have still not recieved feedback.I was also told that the salesperson who signed me up has been dismissed and that they have recieved alot of complaints.