Membership related issues

I'm highly disappointed in the treatment ive been giving from virgin active. im very surprised to know that a high standard gym would do this their member. if you considering virgin active, just make sure you ready to get no communication on your end from the gym when they "clearly" have sent an email on their side. Imagine your membership increases after you turn a certain age and no one communicates with you about the increase in the membership rate. Please be very weary of considering to join virgin active as their customer service is at a all time low.