membership not yet switched

I have changed my account from premium membership to one dedicated club in Jan, it is now mid Feb and the switch hasn't been done yet. I have checked with Vitality and they say I am still sitting at a 65% discounted rate(as per premium memberships) and not 80% ( as per single club membership).<br> the consultant informed me it takes5 working days, but let me say again, it is now mid Feb!<br> I do not wish to be debited at 65% especially since im working hard to maintain an 80% discounted rate. Virgin active waterfall needs to get its act into gear, I have already paid the change fee IN JAN!