Membership issues

Im extremely dissapointed at the level of service i receive on a daily basis at virgin active old eds.

4 weeks ago when i returned back to the gym everything was working well until one day when i walked in i was told that i dont have any valid membership with them. Conveniently after the 25th, after which a debit order went off my account. My account with the club is always up to date but the way i am treated at the club it is as if im in arrears.

When i queried this with the club, under the assistance of Jacob, i was instructed to manually fill another membership, another new application, of which i did. Even after that access was denied into the gym. everytime i swipe to go in ... i have to stand on the side so that Jacob can be called to override the system. When i ask i am always told that the system is offline. I continued going to the gym despite the embarrassment of having to stand on the side because of denied access. When i follow up he says the matter is escallated.

Im on sanlam benefits and it means i wont get cash back because my membership with the club is deemed invalid and for what reasons i dont know because no one cares. Save me the embarras*****t by sorting out this issue or i will cancel my membership. As a loyal club member i really dont deserve this kind of treatment.