MM
Mthoko M

1 reviews | Active since Aug 2015

02 Mar 2016, 09:39

Membership hike overnight

Hi,<br> <br> Today I woke up to R715.00 debit on my account by virgin active instead of R130 or R150 I can't remember properly<br> What my normal instalment was. <br> <br> Upon calling you, you advised that my Vitality was cancelled by whom I have no freak in idea.<br> I can never afford to pay such amount for a gym never even used at all.<br> <br> Please cancel my Membership as this is the second time this happens to my membership without anybody giving me a notice.<br> <br> Somebody somewhere within you company decided to cancel my vitality without telling me.<br> <br> I'm never joining virgin active again.<br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply02 Mar 2016, 17:25
Official
Hello MTOUR,

I have taken a look at your membership and have sent you an email requesting information from you. As soon as I receive your response, I can proceed and assist you.

Looking forward to hearing from you.

Regards,
Dave