Membership fees issues

I joined virgin active in December 2024 it was on special, i told the consultant that im on vitality, he said he will activate my vitality when the promotion end in 2months, at the end end of 2months i went to the club for vitality activation i was told to pay R1400 activation fee then membership for that month i said no i was never told about the activation fee long story. Then the other consultant said we do not want to lose you as a customer so we will give you a club membership discount for 2months but pay the vitality since its a different company with virgin active. I paid r1400. And now the 2months discount was never app**** they still took money from my account. They ******* me into paying for vitality yet i had said i cant afford it let me cancel membership. We spend the whole of February without going to the gym because they claimed that they were busy fixing Vitality issues and our membership at the club was disconnected. Please virgin active look into this matter. Consultants should not trick customers into **** promises because they just want to activate membership to get commission