Membership downgrade

<p>On 26 May 2016, I called virgin active call centre and spoke to Mandy regarding membership downgrade. She told me that if I downgrade I will not be able to go any of the virgin active branch except for the vodaworld branch with effect from the following day, I did not agree as I already paid for the full month and told her I am going to take it up. She asked me to hold and came back with 2 options, 1 - I pay half of R 190.00 downgrading fee or I pay my full instalment and don't have to pay the R 190.00 downgrade fee. I took the first option and she confirmed that I will only pay R 95.00 to downgrade and R 170.00 for my monthly fee, to my surprise the full amount was deducted from my account on 28/5/2016. I am very unhappy with virgin active right now, I have never enjoyed being your member to be honest. I also do not understand why do I have to pay to downgrade, I downgrade because I do not have enough money and trying to save. Can someone attend to this and contact me back Urgently, it seems like virgin active does not attend to any complaint unless you go to Hellopeter. I reveived a message to rate the service received from Mandy, i wrote the same things written here, its been a week now and they have not at least atempt to call me. Why do we get asked to rate the service if you dont not attend to our complaint. You have a bunch of ***********, unprofessional staff there, disgusted customer</p> <p> </p>