MM
Moshalagae M

1 reviews | Active since Sept 2015

04 Dec 2015, 11:43

Membership Contract

I signed up for Virgin Active Little Falls in August for a 24 month contract whilst working . Only to find out end of September that I was retrenched. Meanwhile since I signed up for the gym I had not used it, nor even enter the doors of the facility.<br> <br> Right now I really do not have means to be paying for the membership since I am out of work, even opted to freeze my membership for six months hoping that by the end of the 6 months I would have found employment. The gym consultants keep calling me about the freezing fee that I need to pay, and I keep emphasising that I am not working now so i do not even know how i will pay it. But they are just concerned and adamant about scheduling payment for the next debit.<br> Is there no compensation for people who are no longer working? Some sort of mercy? Or is it just about the gym getting their money and our loss for ever having interest in using the membership to keep fit?<br> <br> Please advice on what actions I need to take further.<br> <br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply04 Dec 2015, 12:18
Official
Hello Mofleiva,

Thank you so much for taking my call today.

As discussed, your contract has been cancelled accordingly and I have sent you an email confirming the cancellation fee.

Should you require any further assistance please feel free to contact me directly.

Kind regards
Robyn