Membership complain

My account Cardra Mbetse was handed over because l had stopped going to the gym l made a payment on the 26 of June after l made a payment a sales consultant at Virgin active Northgate by the name of Bafana Mazibuko phoned me to sign me up, he told me l would get two months for free which is June and July. I was surprised to see my account debited on the first on July and the was no funds in my account so l was charged an extra 120 for the debit order which was unsuccessful. I phoned the consultant to inform him of the situation, he assured me it was in error but he will have it fixed. So I go to the Horizon branch in West gate because my account shows that’s it’s in errears they are now refusing to let me in because I am owing. I try to speak to the manager several times but he never came back to me and today it’s the 18th and my account is still not settled. When l phoned Bafana on Tuesday he said my account was now fine I can go to the gym without any problems but I went on Wednesday and the guy said it was still not fixed l. I have asked him several times to cancel my membership but l am not winning. I tried to complain at the virgin active complain help desk and they said they can’t help me l must go to the branch. The account department is harassing me telling me about the outstanding payment. I have had enough l just want to cancel the membership because l was sold lies