MEMBERSHIP CANCELLED AFTER JOINING FEE PAID

I joined VA at Edenglen in February 2016 and got the month for free. I wanted to join Vitality before signing up and Plantina (Sales Consultant) advised that they would switch me to Vitality after I signed up on a normal membership. My Vitality membership became active the same month and I wanted to switch before the debit went off but there was a delay from her side and she promised I would be refunded the R460 deducted on the 01 March, after I had paid the R1589 once off Vitality fee. This was paid on the 8 March 2016. To my surprise when I went to the gym on the 4 April, my membership was cancelled by Plantina. Since then I spoke to the managers Sipho & Thenjiwe who promised to sort it out but to this day, I have not received a refund nor do I have an active membership at Edenglen. I was promised this would be sorted by last week but since then, nobody has given me any feedback. I want to be refunded all the funds paid (R2049) because I believe even the premium members don't pay so much for a month's membership. I would like to be reimbursed for all the trouble and humiliation of having t explain my self each morning when I get to they gym.