Membership Cancellation

I’m writing in regards to my membership at Virgin Active. I canceled my membership in January of 2021 and was told to make two payments which I have done as told by a virgin active representative.

Before signing the contract, I asked if I were to cancel my membership what is the way forward. The VA representative told me in order cancel, I just need to make two payments for my membership to be canceled.

Why Am I still being debited even after the two payments have been done? I’ve contact Virgin Active several times to follow up regarding my membership which has been canceled but still debited.

Recently I’ve been getting calls from the finance department regarding my membership payments that I need to make on my account which has been canceled months ago.

Also why is the finance department not informed when one cancels their membership?