Membership cancelation.

My wife and I cancelled our membership in November 2024. Virgin still debiting my account. I have heard every excuse under the sun, from I had chicken pox to it has been forwarded to management for approval. I will get back to you, ha ha they never do. I was left holding on my phone for 30 mins on Friday. My account was debited this month again even though on their system by their admission the refund has been approved. Seems to me this is their policy.