MEMBERSHIP BLUNDER

WE HAD A GYM CONTRACT WITH VIRGIN ACTIVE GLEN ACRES 2015 THROUGH MOMENTUM/BANKMED. BANKMED ADMINISTRATORS CHANGED TO DISCOVERY. WE MOVED OVER TO VITALITY AND THE PROCESS TO CHANGE GYM CONTRACTS WAS SUPPOSED TO BE SEAMLESS. IT'S BEEN AN ABSOLUTE NIGHTMARE. THE LACK OF COMMUNICATION BETWEEN VIRGIN ACTIVE AND DISCOVERY VITALITY IS APPALLING. WE HAVE BEEN UP AND DOWN TO THE GYM, ON THE PHONE WITH BOTH VIRGIN ACTIVE AND DISCOVERY. ALL WE WANT IS THE GYM CONTRACT TO BE SORTED OUT. WE HAD UNTIL 31/03/2016 TO DO THE SWAP WITHOUT INCURRING COSTS. ARE THEY DRAGGING THIS ON SO THAT WE WOULD HAVE TO PAY THE JOINING FEE AFTER 31/03/2016? WE NEED FOR SOMEONE TO TAKE OWNERSHIP HERE AND THIS TO BE SORTED OUT.