Membership activited without consent

I canceled my membership in January long before any lockdown. March was the first month of the monthly membership fee not being deducted. Virgin Active phoned me 2 times to ask if I only want to freeze my account and I declined. Gyms now open and all the sudden the membership fee was deducted. Tried phoning head office but no answer and line gets cut. Emails, still no answer. All previous Virgin Active members, be aware and make sure they didn’t re-activate your membership.