Membership

my membership number is ***and my name is Puleng Senne. I previously paid for the membership of my husband, myself and my son. During December/January I cancelled the membership of my husband and I wanted to cancel for my son. I was told my a male at the customer care that I must atleast continue with the membership for my son and will be reduced to R90.00 then after two deductions it will be taken back to R180.00. I agreed and remained with my membership and my son's membership. my son was born in 2005 so he is still a minor. During January 2020 only an amount of R240.00 was deducted on my cheque account and February all hell broke loose as R125.00 on the 01/02/2020, R275,00 on the 29/02/2020 and R480 on the 15/02/2020. I do not have an idea on why all those deductions were made on my cheque and savings account respectively. During March 2020 an amount of R275,00 was unpaid as there was insufficient funds. I called virgin active today the 03rd March 2020 and I was told that the membership for my son is now R480,00 as it was connected to the contract of my husband who was an adult and now a minor is paying as an adult. I was shocked as I was not told that from the onset as I would not have agreed and allowed that to happen. Now, I need the following form virgin active, to explain all the reasons for the deductions for the month of February 2020, why I was not told about my son being charged an adult fee and also to cancel my sons membership from the date of my husbands cancellation as information was intentionally withheld from me, as did not allow and authorise the deduction on my account of R480.00 to my sons membership. This is totally not on.