CJvV
Charmaine Jansen van Vuuren

1 reviews | Active since Mar 2014

10 Sept 2015, 14:56

Members nor important

I am disgusted by the rude and unprofessional manner of the personal trainers at this gym. Someone needs to sort out the attitude of these people as they are giving the gym a terrible name.<br> You stand in a queue before5 AM and Personal trainers walk past( without greeting)-goes in and gets ready for their client/s ...please do not dare ask to share weight equipment.....they have it all to themselves...<br> No floor staff to mention either.....they enjoy their cup of coffee while we try to get waits returned to the racks.<br> Personal trainers...(Mary Khourie) have the use of the treadmill for an hour every morning....doesn't matter if members are waiting.....so selfish...and so we can carry on<br> Seems to me that members are far less important than the Personal trainers or staff...<br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply10 Sept 2015, 16:47
Official
Hello MAINIE123,

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active please accept my apology for the level of service received.

Your concern has been escalated to the club general manager, Elana, and feedback will be provided shortly.

Kindest regards
Robyn