Mediocre service at Virgin Active Montana

<p>never have I been so disappointed in the service given by Virgin Montana like I have been thi year! I cancelled my husband's membership in January as he wasn't utilizing it, I was told that I'm not the contract holder and that my husband needs to come and cancel the contract himself, he went to cancel on the 21st January and the contract wasn't cancelled as he's not the purr. Mind you both of us went to cancel and were given conflicting stories. Virgin Active continued to debit my account and I reversed the debits as that was contrary to my contract with them. Last month I decided to put a stop to these unauthorized debits ( I couldn't reverse the March debit order of R535, and it doesn't look like the team is prepared to refund me) and got my husband to come to the gym to get to the bottom of the debits that we're going through my account. In spite of the notes on the system indicating that my husband cancelled his membership on the 21st Jan, Virgin Active decided to continue charging me and running up arrears of R1895, which they now expect me to pay. My husband had arrears of R1070 for November and December and I was not disputing that, how the R1070 went to R1895 beats me and I have had no luck with the manager Jacques, Frans Teffo and the consultant who was helping me in January, Fundile. Today they offered me a 50% discount on R1895 that they are now charging me. I refused and still refuse to pay that as it's ****************. If they did not train their staff on company policy, that is not my problem, my husband and I individually cancelled his contract in January, Frans is now blaming me for the fact that no notes were written on the system about the fact that I came to cancel and that hubby dos the same. I told him that Fundile is the consultant that ***isted me in January and Frans wanted written proof that I had asked for a cancellation. I mean what is that? I told him that I want a refund for the R535 that was deducted in March, better still, he must take that R535 and pay it towards the R1070 arrears and I will settle the balance. Fundile had ***ured me in April that the arrears would be written off and when I spoke to one of the managers she said the consultants don't know how administration works. My problem is, why put *********** people in the forefront, letting them deal with customers when they are not socialized on the policies and procedures of the company? Frans was not really very supportive as I spoke to him a few months earlier and this situation is still a mess! I do not tolerate mediocre service and won't sit back when this is done to me! </p>