Massive dissapointment!!!!!!!!!!!

<p>As a member of CAMAF Medical I Qualify for the multiply benefit.</p> <p>The multiply benefit was activated on the 1st of June 2016. I have also moved my virgin account from local (park view)to national.</p> <p>Since the activation process I Could not gym at virgin, according to their system I had not signed the needed documenttion. But on the 1st of June I DID SIGN ALL the documentation needed, after waiting an hour an a half because their system was offline. After signing everything AGAIN, I thought everything was sorted.</p> <p>For the last 2 weeks everytime I try to make a booking online a error message pops up, and when I go to gym at virgin active the receiption lady says my mutiply have been suspended for some reason.</p> <p>BUT I HAVE PAID MY MULTIPLY AND THE CARD FEE AND THE R140 TO LINK MY VIRGIN AND MULTIPLY BENEFIT!!!!</p> <p>I've phoned virgin active to fix this, they said they did.</p> <p>But then why am I STILL NOT ABLE TO MAKE A BOOKING.</p> <p>THIS IS UNACCEPTABLE AND A MASSIVE INCONVENIENCE!!!!!!</p> <p>How many times do I need to correspond with them before this is sorted!!!</p> <p>I Have even Emailed multiply at momentum this moring and is waiting for their reply to figure out if the problem is on their side!!!!!!!</p> <p>I am so sick and tired of this. I gym to relax and try to forget about the days stress but this is not possible if they make it so hard to gym there, then I'd rather cancel my account and gym at planet fitness.</p> <p>I pay R805 per month that is alot of money!!!!</p> <p>I would kindly pay that if I Receive good service without a hassel.</p> <p>BUT THIS IS NOT THE CASE, I AM NOT RECEIVING WHAT A THOUGHT I PAID FOR.</p> <p>Can Someone please do Something about this.</p> <p>Please, it would be much appreciated!</p>