**** marketing and ************** of members

since i signed up for 4 family members at sunward park club i was guaranteed to receive bags and caps or bottles for all members. But to date i have not received them, But all the members at gym who signed after me got bags and caps or bottles. I tried to follow up this matter several times but got empty promises over and over while new members keep on receiving on sign up. they even display these items marketing for new members but when i ask they forever tell me to wait. I am tired of waiting it is almost a year waiting. This is False marketing and ************** against my family. Provide me and my family with bags and caps or water bottles or otherwise cancel my membership as you do not value my payments and refund all my premiums as this is a breach of contract.