TK
Thabiso K

1 reviews | Active since Feb 2015

02 Feb 2015, 23:35

Manipulation to take long term contract

I went to virgin active today the 2nd february 2015 to<br> sign up for gym subscription. On my arrival I met an<br> employee at virgin active by the name of Bafana<br> Mahlang. He asked me if I would like to join the gym to<br> which I rep**** yes. He then directed me into the gym<br> to start the membership sign up process. I asked him if<br> they had short term subcriptions like a month, 3 month<br> and so on and he said no, they only have 12 and 24<br> months gym subscriptions. I was dissapointed, but<br> because I wanted to start excercising I thought about<br> taking the 12 months subscription and enquired what<br> happens when I cancel the membership and he told me<br> about the 30% charge for remainder of contract which<br> was why I rather would have taken a short term<br> subscription. Although I wasnt pleased by this I<br> convinced myself to go ahead and sign up. we then<br> went ahead and he helped me sign up. After we had<br> finished and he printed my copies for me, I noticed<br> check boxes of short term subscriptions on the copies.<br> which to me meant this option were available but I was<br> **** to about.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply03 Feb 2015, 11:14
Official
Hello Mamohube01,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for being misrepresented at point of sale!

As discussed, I have addressed the matter with senior management and we will be meeting you tomorrow to get the 1 month contract signed and the 12 month contract cancelled.

Should you require any further assistance please feel free to contact me directly.

Regards
Robyn