RH
Ramesh H

1 reviews | Active since Jun 2015

05 Sept 2015, 18:40

Managers Indifferent Attitude 2 Appointment

I am long serving Member of Virgin Active Mount Edgecombe and last week I posted a Complain of this Gym on your Website. The Liason officer of Virgin Active Headoffice contacted Me and told Me that that the Gym Manager would contact Me and set a date for a meeting to address the Problem .The Manager cotacted Me and we agreed to meet on the 4th Sept @ 5am but due you to unforeseen circumstances on my part we had to reschedule for the 5.09.015 @ 7am which the manager fully agreed to. <br> Today I had been to the Gym from 6 am to 8 am the Manager had not pitched up , I even told his Senior Staff that I had a meeting Scheduled with their Manager and they did not know anything about it .<br> For CONFIRMATION of my waiting @ the Gym for the Meeting You can Interview the Staff.<br> <br> As I have stated in my previous posting , this is a Racial Isuue , had I been a person of White Nationality ,the Manager would have been there @ 7 am to meet ME. Whilst the Affluent Areas of Virgin Active is being upgraded I beleive the Equipment that has been uplifted from there is sent to the less Affluent Area (Black Area ) and one off those Gym is Mount Edg.<br> Virgin Active is a Global Brand how can this be allowed!

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply07 Sept 2015, 11:48
Official
Hello Ramesh 1,

Please accept our sincere apologies for the missed appointment.

This is definitely not the level of service that we want to offer to our members.

Your concerns has been escalated to the Regional Director, Shayne, and she will be making contact with you during the cause of today.

Kindest regards
Robyn