managers doesn't know their products

Me and my hb started our membership at Virgin Active club in 29 of May 2015. My manager was Kate Mather. She registered me with foreign bank account. And told me that's fine to pay cash in the beginning of every month. She added we can participate winter special \visit gym certain times and receive 400R cashback"";\""wait more\"". After almost 2 month of asking one manager checked out the problem. It turned out terms and conditions were explained absolutely wrong to us. Thanx managers. For special we had to be registered with local bank account and pay from it"