Manager tells member member to complain

Tonight I went to the virgin active westgate gym where i am a member. I was accompanied by my mom who is 60 years of age. My mom was given a attendance register to fill in while I was taking my vitals.Bridget Golden said she could not let my mom in to sit because she did not know her I'd out of her head,nor did I know her id.all of the other information was filled in,incliding the next of kin and her date of birth.the idea was that she would sit and wait for me to finish gyming. I asked to speak to the manager as this was appalling to me and it seemed be completely upon discretion as I had once before attended along with my mom and it was not a issue.my mom had to sit and wait on the car for me to finish training .when I asked where I can complain about this the manager tild me it will not help as she knows the procedures.she could have used her discretion and exercised some courtesy.i know this is possible because one a previous occasion the virgin staff member allowed my mom access in order for her to sit at the waiting area.i provided my details and all other details on the attendance register.i am totally disgusted at the lack of empathy and arrogance displayed by the mhtladi.