Management unwillingness to assist frustrates!!

We received emails prior to the long weekend inviting us to bring a friend along for \Open Weekend"from 24th to 27th Sept.<br> Both our children were excited to be able to take a friend each to enjoy the \""Chaos\"" class which they religiously attend on Thursdays. When we arrived at the gym at 16:25 Thursday 24th we were told that an indemnity has to be signed for non members. I said that I would sign while my wife takes the kids up to the chaos class. The receptionist told us that there is no class due to the public holiday. I went upstairs and found Brandon busy with a class for few kids up in the room. I asked if he would be willing to help out but he would not and we both proceeded downstairs to reception.<br> When we got down I was told that the \""manager\"" on duty was Abigail and she was insistent that the parents of the visitors sign the waiver (email states no such condition). Her stoic approach left much to be desired from such a respected company. Her whole approach was one of total disinterest. She said the real manager would contact us on Monday"