Management? Unacceptable handling of complaint

<p>I refer to my complaint on 12/5 regarding the over crowded zumba class on Tuesday evenings at Virgin Active Sunningdale!</p> <p> </p> <p>I was told that the Group Excercise Manager would address this matter, but this did not happen. The MOD handled it, even though the Group Exercise Manager was on duty!!</p> <p> </p> <p>I am not at all satisfied the way they portrayed the complaint. It seemed like a joke because the MOD said that the system that the regional manager, Fatima, wants to implement, WILL NOT WORK, but they have to try it. (Something like, we will try it, but will not put effort in to let it succeed, so that the complainant can keep quite because they at least "tried".)</p> <p> </p> <p>I see this as a serious miss management of the Health and Safety Regulation act! Fatima has stated that this studio can only take 50 people and yet this club does not care if there are more than 65 people in it!! What will the ladies, those dancing in front of the mirror, in the furthest right hand corner, do if the studio must be evacuated and they could not get out in time? (This is the ladies who complained the most that the booking system will not work). What will this club say to a child if his/her mom died in the studio, because it could not have been evacuated in time? </p> <p> </p> <p>As mentioned in my previous complaint, why should I, as paying member, be satisfied with an overcrowded zumba class, and not get my workout as promised? A workout to keep me healthy (after all, this is a "health club")</p> <p> </p> <p>Is it procedure for management to tell other members who complained??</p> <p> </p> <p>I hope for a more professional handling of this matter.</p>