Management Feedback

I'm writing this email to you in an attempt to get this complaint resolved and through the correct channels, I get the feeling that when a complaint is raised via the gym itself with either a staff member or manager the complaint/requests this fall into a black hole.

On numerous occasions have I had altercations with the class instructors and have spoken to management about social distancing not being app****, for some reason, there are classes throughout the day on all the open spaces and studios inside the gym, and members are left with a 10m2 space people not joining the class need to use. I have four requests.

1. Can the schedule at the studios be updated before being asked to leave the training session mid-way through because a class is about to start without the schedule showing a class 2. In line with 1 above when I ask to finish off (5min) the other members joining the class feel the need to move my personal belongings or put their items on top of mine, without respecting the social distance 3. Feedback of any form would be greatly appreciated 4. The music being played within the gym is not something everyone wants to listen to kwaito, afrobeat, etc. Try to cater to everyone and rather play general music the whole time. Services are available that would cater to everyone's needs, these include YouTube Music, personal cd's, mp3's, memory sticks should not be used and is really unprofessional

I've been with Virgin Active for a very long period of time and really get the feeling that is not well managed.