Management

When I joined virgin In September I was told that I am owing then R 246.00 for the unsuccessful debits on the contract that I had with them. I told them that I had no idea that I was owing them as no one ever contacted me regarding this, I also mentioned that because I was a member of vitality then and cancelled everything with them as well. My question is if my vitality membership is cancelled would I have been allowed access to the gym while am no longer a member. I was transferred to speak to a lady by the name of Shanel to be corrected who advised that she will listened to the call that was made to inform me of the outstanding amount and will get back to me by Friday that week in September but that never happened, even today I am still waiting. I want my money to be refunded as I was forced to pay R 123.00 in order for me to join again. Now I was supposed to receive a voucher worth of my joining fee but was told when I called that I do not qualify as one of my payment did not go off on the date that it should have, this was never mentioned to me when I join and had I known I would have made arrangement to make sure that it go through. I am very unhappy with virgin active