Machine has not been working for 3 months now

its disappointing whenever you go to the gym you want to see your progress but you can't. we want returns on investment. i haven't been able to check my body fat, BMI,weight for the last three months, its been stories after stories. the machine hasn't been working.one time I was told it needs a software upgrate. they have been waiting for technician. this is not on. our Gym is still one of the old gyms, no swimming pool, trendmills don't have TV. but we are still there now this.no its not acceptable. close down if you can't keep the standard.