LYING TO NEW CUSTOMER

From Day 1 I have been struggling with Virgin Active Sunninghill<br> Upon signing up in March 2015 I qualified for the deal whereby I would get 3 free personal trainer sessions. After many attempts to have these sessions, I was eventually shown how to book these from my Virgin Active account online. I redeemed the Booster Pack sessions. I received a confirmation e-mail stating that my appointment is with Fitness Instructor Hlomi from 8am to 9am on 27 April 2015. I arrived at Virgin Active Sunninghill and guess what? THE INSTRUCTOR WASNT THERE!<br> <br> The email told me to meet Hlomi at the \Functional Area"but the staff at Sunninghill Virgin Active are clueless themselves as to where the Functional Area is.<br> <br> They eventually called the instructor who was at home and he says he was not informed by head Office<br> <br> This is totally unacceptable as I booked the session via [URL Removed] which showed his availability for that time slot"