1 reviews | Active since Mar 2016
lying just to get a sale!
I'm serious disappointed with the servce and lies that I received from the club...Xolani(sales consultant, Doreen(club manager) and Isreal (sales manager...<br> Xolani sold me something completely different from what was on the contract and his club manager had the nerve of telling me that i was suppose to read the contract before signing it cz she knows very well that her consultants are *****. I was told that I would get one month free when I signed on the 29/02/2016, was surprised when i was told by my wife that virgin active called to enquire why we haven't paid for march after I was told to only pay the activation fee off R1100. My wife made payment arrangements to have her account debited on the 21/04/2016 but that was not what was sold to me. The account was debited on the date but was advised that it will be debit again for April on the first. The complaint here is that the Sales consultant **** to me about the free mnth membership and is protected by his managers that i should have read the contract before signing it. That to me is bluntly saying we not to be trusted, im really shocked by this cz eve never experienced such in the 3years that i have been with virgin active
We're so sorry about the frustration and would like to make things right.
Please look out for my email - l hope to be in touch with you soon to have this resolved.
Kind Regards,
Tracy-Lee
We're so sorry about the frustration and would like to make things right.
Please look out for my email - l hope to be in touch with you soon to have this resolved.
Kind Regards,
Tracy-Lee
