********ly overcharging Clients

Virgin active overcharged me for the month of October for a stupid Cancelation fee when I did not even cancel the stupid gym membership to begin with and when I called to raise this issue I was I told that my account has been credited and my debit order will be less the credited amount - these *********** idiots then proceed to over charge me again and now it’s taking Chantal 200 billion working days to get a hold of the telephone recording when they should just credit my ****** account and refund me !!!!

I have been emailing everyday without assistance