JB
Jason B

1 reviews | Active since Sept 2015

02 Sept 2015, 10:40

Loyal Customer Rewards

This isn't necessarily a complaint but it's just a question as to why Virgin Active does not have any loyalty rewards for long standing members. I have been a member with Virgin Active if I can recall for almost 8 years yet when I joined, I received no tog bag, water bottle or shirt etc...<br> <br> I just thing that it is sad that rewards are given to new joiners with either free months when joining or other merchandise whilst the only thing I get is longer queue when I want to use the equipment at my gym.<br> <br> Other than that Virgin Active has always been a good gym, never had any poor customer service incidents or incorrect billing which went unresolved. Just thought that maybe I'm not the only customer who feels less important than new joiners.<br> <br> Thank you<br>

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply02 Sept 2015, 16:18
Official
Hello JDB923,

I have tried to touch base with you on your mobile phone but only managed to leave a voice message.

Please look out for an email from me providing feedback on the above.

Kindest regards
Robyn