Lost my band, denied access into gym

<p>I recently lost my band as it was misplaced so obviously I am denied access to the gym which is completely understandable. I phoned the helpdesk to see if something can be arranged until the end of the month whereby I can purchase a new band but no...I am not allowed to enter the gym and work out even though Virgin Active Red Brackenfell was quick to take the money from my bank account to ensure my contract was paid up to date. I'm not asking to enter the gym from now on without a band, I am literally asking as a customer of yours to please allow me access till the end of this month.</p>