Little falls virgin active sales representative very unprofessional

I went to virgin active 20 March 2024. I went to enquire about prices at virgin active little falls since I was under Bankmed. I spoke to Shaun who advised me that there is a promotion for R850 at the time. I asked him does that promotion include kids which I had 2 children that I had them sign up but he didn’t specify to me that there will be an extra charge for the children.

I signed up thinking I was going to pay R850 with for myself and the children. The next thing when I check my profile on the virgin active it was showing the cost of R1180. I asked Shaun about the amount and he reassured me that virgin active wont debit that amount, of which they did debit that amount and I had it reversed. I asked him to cancel my membership because that’s not the price we discussed.

I called little falls branch and I was transferred to the manager. I explained my story to the manager and told her to wanted to cancel my membership. I made it clear to her that I will not pay more than R850 because that’s what I signed up for. I only signed up with virgin active because I can workout while my kids are also there. She told me about a vitality package since I was on Bankmed. She advised that the vitality people will call me and they did but they wanted me to pay an extra R500+monthly on top of the medical aid for vitality and still pay R850 which to me didn’t make sense since the amount all together with that vitality would be R1400 which is more expensive than the initial R1180. I told the lady I am not interested in the vitality. I requested for cancellation before the 30 day period past I have proof of our WhatsApp conversation with Shaun asking him to cancel my membership and he never did which is unprofessional honestly now I have to call agents and send emails and go back to the branch to raise an issue which was supposed to be resolved in March.

Lately I received an email saying that I owe vitality R2000+. I have never been to the gym and my request for cancellation was ignored so why am I owing something that I requested cancellation for?. Please help me resolve this matter and I will not pay for something that I cancelled and never used.