1 reviews | Active since May 2014
Lies to push sales!!!
I am very disappointed with the quality of your sales rep knowledge. I was there about 3 weeks ago, and signed a contract with Juan Coetzee. First of all he didn't notify me that Momentum is a partner so he had to cancel my membership, and I had to come in again to sign the new forms. When we spoke to him we told him exactly what our plans is and what time we will be coming to the gym, he showed us the Club V (was very impressed) but didn't notify me that this club only opens at 8:00. We told Juan Specifically that we can only come to the gym at 5 in the morning with the intention of working out leave the baby at Club V and then drop the baby off at school when we finish. I am really not happy at all if I have known that the club V only opens at 8:00 I would have never signed the contract. We moved our baby from his previous pre school to one in Krugersdorp so he would be closer to drop off after working out. All of this because your Rep couldn't tell me the times and needed info we wanted. We were just another sales number.
Thank you so much for taking our calls today.
On behalf of Virgin Active I once again would like to apologise for the level of service received from the sales consultant.
Please rest assured that club general manager, Natalie, will address it internally.
I do trust that your journey with us becomes more pleasant in the near future.
Kindest regards
Robyn
Thank you so much for taking our calls today.
On behalf of Virgin Active I once again would like to apologise for the level of service received from the sales consultant.
Please rest assured that club general manager, Natalie, will address it internally.
I do trust that your journey with us becomes more pleasant in the near future.
Kindest regards
Robyn
