LIES BY VIRGIN ACTIVE NORTHGATE TO GET YOU TO SIGN THE CONTRACT

My wife and I as well as our daughter of 9 years old joined Virgin Active Northgate in April 2019. At the time of joining we made it clear that our child will be training with us. We paid in advance for all three memberships for one year. We started training and were informed that our child cannot use the weight facilities or the steam room only. Today 6 months later my wife was told that my daughter is not allowed on the treadmill after we had a similar problem 2 months back where the club manager intervened and confirmed that she can do anything except the weight area. The management has changed and now do not honor the previous agreement and stares at you with blank faces. We took the contracts only with the provision that our daughter can train with us otherwise we would never have joined!! Today when she was told to get off the treadmill we went to the captain who just shrugs her shoulders and say that she agrees with the personal trainer named Abel that she cannot use the treadmill. We immediately asked that in that case they are applying double standards and we want our contract money back immediately. Now we were informed that we will pay cancellation fees if we get our money back. The club seemed now to only have tried to lure us in to pay the fees and **** about what our child could do or nor otherwise we would never have joined. We cleared the problem of what she can train on or use twice already and did not expect to have another problem.