Lies, Blame Shifting and Annoyance From Virgin Active

I was offered a free month when i upgraded to a premier membership by the sales consultant kuben, since then every month I get calls from the call centre everyday to pay becuase my account is in arreas. This is disgusting service and i am told everyday that they are speaking to the club yet they phone 3 / 4 times a day! I will be switching to planet fitness becuase its not about the money its about the blatent lack of communication amongst themselves and lack of respect for my time. I even signed up my wife with the same consultant and yet nothing has been done to sort this out. Its not about the money its about the prinicple.