Late Debit Order

My debit order ran on the 4th of March 2019 and it bounced due to insufficient funds resulting in me being charged for insufficient funds. I feel that this is unfair to me as this debit order usually goes off on the 1st of the month and I don’t see why I should be penalized for a debit order that is more than 3 days late as I always move money out of my account for personal reasons and I believe that I should be reimbursed R61 for that unpaid item that I had to pay for a late debit order and my bank should be notified that this debit order did not go off on the agreed time. Furthermore my credit score will take a knock for this missed debit order. Had the debit order gone off on the 1st or the 2nd as agreed then I would not have had it bounce as all my other debit orders ran on the first.

I sent them an email with screenshots proving that the debit order went off on the 4th Nd they did not respond to my email. When I callled on the phone to complain they gave me this reference number ***.