Laptop ****** from my car still no feedback

On the 6th of June 2015 my laptop and ID was ****** from my car, which was parked in the underground parking of the Virgin Active Westlake. I was then instructed by one of the consultants to report it and to obtain a case number, in order for them to view the video footage. After following the club's instructions, I was then told that they could not find anything on camera, due to it facing the doors of the building, when in fact it was facing the parking lot!<br> <br> I was also informed by one of the consultants that it had been the 4th incident in a space of 2 months. <br> It's now been more than a month since I've heard from Virgin Active. <br> <br> I am appalled by the lack of service received and also by the bad security system they have in place. This is seriously pathetic!!!<br> <br> I want to be compensated for my loss, as I had to pay my insurance R4000 excess for something that had happened in a place where you would expect to feel safe and your LOCKED CAR looked after, especially when having to pay so much for gym fees!!!<br>