Lack response

Hi<br> Round about the 6th Oct 15 I got a voice message to contact virgin urgently, was at work so contacted them the next day, agent advised my virgin acc was in arrears, only then I noticed my debit order hasn't gone off. Long story short the beginning of Sep capitec got in contact with 1 of your agents and changed my banking details- bare in mind I don't use my capitec. My salary/debit orders all go off from fnb. I was quite puzzled as I never gave any authorization to have ANY of my details changed (this is a act of breach) the woman I spoke to changed my details back to my fnb details and said the call would be listened to. I never gymed for the whole of Oct because it would be extremely embarrassing them advising my account is in arrears when swiping my card. Nobody got in contact with me so I automatically thought everything was resolved. 1 Nov payment went off, thinking everything was sorted, Went to gym and STILL said my account is in arrears. Spoke to several people since then and NO ONE can resolve this and NO ONE is getting in contact with me. I spoke to TL elliot last and STILL waiting on his call back. I refuse to pay R299 for virgins error!!