Lack of Responsibility for inconsistent informatio

Enquiring about a gym membership I was told that an attendance of 12 visits in three months would result in a refund (R800-). Before I signed up the consultant checked and apologised, stating that it was in fact 20 visits.<br> <br> I signed up and completed the required number of visits. I didn't receive a refund and on inquiring was told that the offer was based on 24 visits.<br> <br> Albert Terblanche attended to my complaint. I received a call from the consultant in question who confirmed that my offer required 28 visits! A while later I received another call from the consultant stating that it was 24 visits.<br> <br> Albert apologized via e-mail stating <br> \ I know the different campaigns in the different months have different terms. If this is the case he got confused with another month perhaps"<br> and offered me two months free gym membership.<br> <br> I initially thought the misinformation was just a mistake. I now realize that it could be due to a number of factors (poor training"